Terms & Conditions

At RuConcert our goal is to make your purchasing experience as easy and efficient as possible, so that you are quickly on your way to buy concert tickets and to enjoying your event. The following policies were designed to ensure your satisfaction and understanding of the purchase process at RuConcert.

 

AGREEMENT OF TERMS:

By visiting, using or ordering from this website, you expressly agree to be bound by the following terms and conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this website. If you break these Terms and Conditions, RuConcert reserves the right to cancel your ticket order, prevent your future use of this website and/or take appropriate legal action and remedies available against you. This agreement will be governed by the laws of the State of New York applicable to contracts entered into and performed exclusively in that State. Any court of competent jurisdiction sitting within Manhattan County, New York, will be the exclusive jurisdiction and venue for any disputes arising out of or relating to this Agreement. You hereby waive any argument that any such court does not have jurisdiction over any dispute or that the venue in any such court is not appropriate or convenient. RuConcert., will be entitled to its court costs and reasonable attorneys' fees and expenses incurred in any litigation brought to enforce any term of this agreement. In the event that any check, credit card or other form of payment you tender to Us is declined, or refused or if you fail to pay for any tickets or services, We shall be entitled to its costs of collection including court costs and reasonable attorney fees and expenses.

 

INDEMNITY:

You agree to indemnify and hold us and (as applicable) our subsidiaries, affiliates, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by you and/or any third party(s) due to or arising out of your use of this website or breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

 

TICKET PURCHASE POLICY:

Pursuant to New York law, RuConcert hereby discloses that the purchase price of the tickets contains a service charge or profit which has been added to the face value of the tickets, and that, as of the date of your purchase, RuConcert may have no contract to get the concert tickets at a certain price from a person in possession of the tickets, or from a person who has a contractual right to get tickets for concerts from the primary contractor, and may not be able to supply tickets at the price or range of prices identified or advertised on this website. All orders are subject to ticket availability. RuConcert agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets described. Should RuConcert fail to deliver to a BUYER the full quantity of tickets contracted for. RuConcert reserves the right to cancel and refund the BUYER's order at any time for any reason. RuConcert shall not be liable for any incidental, special, or consequential damages or for loss or expense directly or indirectly arising from RuConcert obligations under this Agreement, and BUYER agrees to waive any additional rights or remedies conferred upon it now or in the future under New York law.

 

REFUND POLICY:

A full refund of the purchase price will be given for cancelled events only. To qualify for a refund, the buyer must return the unused tickets to RuConcert within 10 days of event cancellation. No refunds will be given without the original tickets. Shipping charges are non-refundable. Refunds for cancelled events must be requested within 10 days of the event cancellation. Postponed or rescheduled events will not be refunded. Please note that we are not always notified if a show is postponed, rescheduled, or cancelled. It will be the buyer's responsibility to confirm any changes to the date or time of the show with the promoters or organizers.

 

DELIVERY OF TICKETS:

Due to the nature of the ticket industry, we do reserve the right to deliver tickets for any order as late as the day of the event. Last minute delivery service for delivery the day of the event may include but are not limited to: Will Call at the venue box office, secured courier to a hotel, or delivering tickets via an affiliate at a location outside the venue to be determined. If tickets have not been delivered within two days before the date of the event, please call our office at 800.718.1444 from 10am to 6pm EST, Monday through Friday, to receive delivery instructions. Photo ID may be required to accept deliveries in person.
Please keep your tickets in a safe place. RuConcert is not responsible for lost, stolen, damaged or destroyed tickets. Please note that direct sunlight or heat can damage certain types of tickets.

 

PAYMENT OPTIONS:

We accept Visa, Mastercard, Discover, and PayPal. For other payment methods please contact us at info@ruconcert.com 

NON-AFFILIATIONS

RuConcert is an independent, privately owned company engaged in the business of selling tickets at a premium for sporting events, concerts, and theatre. RuConcert is in no way affiliated with any box office or official organizers of the events for which we list and sale tickets. The amount charged over the face value of the tickets is a reflection of the fair value as determined by the market.

 

CHANGES IN TERMS & CONDITIONS:

RuConcert reserves the right to change these Terms and Conditions at any time. Posting updated Terms and Conditions on this site will make the new Terms and Conditions effective immediately and binding on all users of this website without exception. Therefore, please check this page of the website periodically for updates.